You know, running achiccharisma Ventures has been quite the journey. What started as a small passion project in Cape Town has grown into something we’re truly proud of—and it’s all thanks to you. Seriously, your feedback, questions, and even the occasional "Hey, I love what you’re doing!" emails keep us going.
Fun fact: Our founder still replies to every single email personally. It might take a day or two (we’re only human!), but we promise—your message won’t get lost in some automated void. That’s just not how we roll.
Got a question about an order? A suggestion that could make our products even better? Or maybe you just want to chat about that one item you’ve been eyeing for weeks (we’ve all been there). Whatever it is, here’s how to reach us:
Prefer typing on the go? Shoot us a message via our live chat during business hours—look for the little bubble in the corner. No bots here, just real people ready to help.
Here’s the thing—we genuinely care what you think. Last year, a customer’s offhand comment about our packaging led to a complete eco-friendly overhaul. So if something’s bugging you (or if you’re over the moon about that new arrival), tell us. We’re all ears.
P.S. Not sure if your message went through? Sometimes tech acts up—don’t hesitate to nudge us again. We’d rather hear from you twice than not at all!
Include your order number if it’s about a purchase—it helps us pull up details faster. But no stress if you forgot; we’ll figure it out together.
